Shipping Policy

Last updated: December 18, 2025

At ahlanqa.com, we aim to deliver your orders quickly and safely. This Shipping Policy explains our shipping methods, delivery timelines, charges, and related terms.

By placing an order on our website, you agree to the shipping terms outlined below.

Shipping Locations

We currently ship within Qatar only.
International shipping may be introduced in the future.

Shipping Methods

We offer the following delivery options:

  • Standard Delivery

  • Cash on Delivery (COD) available for eligible orders

Delivery is handled through trusted local courier partners.

Order Processing Time

  • Orders are processed within 1–2 business days

  • Orders placed on Fridays or public holidays will be processed on the next business day

  • During sales, promotions, or high-demand periods, processing times may be slightly extended

Estimated Delivery Time

  • Within Qatar: 1–3 business days after dispatch

Delivery timelines may vary due to:

  • Weather conditions

  • Courier delays

  • Incorrect or incomplete address details

Shipping Charges

  • Shipping charges (if any) will be clearly displayed at checkout

  • Any applicable COD fees will be shown before order confirmation

  • Shipping fees are non-refundable, except in cases of our error

Cash on Delivery (COD)

For COD orders:

  • Payment must be made in full at the time of delivery

  • Please ensure someone is available to receive and pay for the order

  • Refused COD orders without valid reason may lead to restriction on future COD orders

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

  • Building name or number

  • Zone / Street number

  • Contact phone number

We are not responsible for delays or non-delivery due to incorrect address details.

Failed or Delayed Deliveries

If delivery fails due to:

  • Incorrect address

  • Unreachable customer

  • Refusal to accept the order

Additional delivery attempts or re-shipping fees may apply.

Damaged or Missing Items

Please inspect your package upon delivery.

If your order arrives damaged or with missing items:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos as proof

Claims made after 48 hours may not be accepted.

Order Tracking

If tracking is available, you will receive tracking details via SMS or email once your order is dispatched.

Changes or Cancellations

  • Shipping address changes or order cancellations must be requested before shipment

  • Once an order has been shipped, changes or cancellations are not possible

Force Majeure

We are not liable for delivery delays caused by events beyond our control, including natural disasters, strikes, or government restrictions.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

For shipping-related questions or assistance, please contact us:

Email: info@ahlanqa.com
Website: https://ahlanqa.com