Refund Policy

Last updated: December 18, 2025

At ahlanqa.com, customer satisfaction is important to us. This Refund Policy explains the terms under which returns, refunds, cancellations, and exchanges are handled for orders placed through our website.

By placing an order with us, you agree to the terms below.

Returns Eligibility

We accept returns under the following conditions:

  • Items must be unused, unworn, and in original condition

  • Items must be returned in their original packaging

  • Return requests must be submitted within 7 days of delivery

  • Proof of purchase (order number or invoice) is required

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personal care, hygiene, or cosmetic products (for safety reasons)

  • Innerwear and intimate items

  • Items marked as Final Sale / Clearance

  • Gift cards

  • Digital or downloadable products

  • Items damaged due to misuse or improper handling

How to Request a Return

To initiate a return, contact us at:

Email: support@ahlanqa.com

Please include:

  • Order number

  • Reason for return

  • Clear photos or videos (mandatory for damaged or incorrect items)

Returns sent without prior approval may be rejected.

Refunds (Online Payments)

Once your returned item is received and inspected:

  • You will be notified about approval or rejection

  • Approved refunds will be processed to the original payment method

  • Refund processing time: 5–10 business days

  • Bank or payment provider delays are outside our control

Cash on Delivery (COD) Refunds

For Cash on Delivery (COD) orders:

  • Cash refunds are not provided

  • Approved refunds will be issued as:

    • Store credit, or

    • Bank transfer (customer must provide valid bank details)

Refund processing for COD orders may take 7–14 business days.

Exchanges

We only offer exchanges in the following cases:

  • Damaged items

  • Defective products

  • Incorrect items delivered

Exchange requests must be raised within 48 hours of delivery with photo or video proof.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is damaged, defective, or incorrect:

  • Contact us within 48 hours

  • Provide clear photos/videos of the issue and packaging

Claims made after 48 hours may not be accepted.

Shipping Charges

  • Original shipping charges are non-refundable

  • Return shipping costs are borne by the customer, unless the return is due to our error

  • We recommend using a trackable courier service

Order Cancellations

  • Orders can be canceled before shipment only

  • Once an order is shipped, cancellation is not possible

  • COD orders refused at delivery without valid reason may be restricted from future purchases

Refused Deliveries (COD)

If a COD order is refused at delivery:

  • Shipping and handling charges will not be refunded

  • Repeated refusals may result in account restrictions

Legal Compliance (Qatar)

This policy complies with applicable consumer protection regulations in Qatar.
We reserve the right to refuse returns that do not meet the conditions stated above.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Contact Us

For questions or support related to refunds or returns:

Email: support@ahlanqa.com
Website: https://ahlanqa.com