Privacy Policy

Last updated: December 18, 2025

ahlanqa.com (“we”, “us”, or “our”) operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Services and as permitted by applicable law:

1. Contact Information

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

2. Financial Information

  • Payment method details (such as credit/debit card information)

  • Transaction details and payment confirmations

Note: Payment information is securely processed by third-party payment providers and is not stored directly on our servers.

3. Account Information

  • Username and password

  • Preferences and settings

4. Transaction Information

  • Products viewed, added to cart, purchased, returned, or exchanged

  • Order history

5. Communications

  • Information you provide when contacting us (e.g., customer support emails or messages)

6. Device & Usage Information

  • IP address

  • Browser type and device information

  • Interaction data such as pages visited and time spent on the site

Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you create an account, place an order, or contact us

  • Automatically through cookies and similar technologies when you use our Services

  • From service providers such as Shopify, payment gateways, shipping partners, and analytics tools

  • From third-party partners where permitted by law

How We Use Your Personal Information

We use your personal information to:

Provide and Improve Our Services

  • Process orders, payments, returns, and exchanges

  • Manage your account and preferences

  • Deliver products and customer support

  • Personalize your shopping experience

Marketing & Promotions

  • Send promotional emails, offers, or updates (you may unsubscribe at any time)

  • Display relevant ads based on your activity on our website

Security & Fraud Prevention

  • Protect your account and transactions

  • Detect and prevent fraudulent or unauthorized activities

Communication

  • Respond to inquiries and provide customer support

  • Send order confirmations and important service-related notifications

Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to legal requests and enforce our policies

How We Share Personal Information

We may share your personal information in the following circumstances:

  • With Shopify and service providers that help operate our store (payment processing, shipping, analytics, customer support)

  • With marketing and advertising partners to provide relevant promotions

  • When required by law, legal process, or government request

  • In connection with a business transaction, such as a merger or sale

  • With your consent, when you request or authorize sharing

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information to provide and improve the Services. Your information may be transferred to and processed in countries outside your own.

To learn more, you can review the Shopify Consumer Privacy Policy at:
https://privacy.shopify.com

Cookies & Tracking Technologies

We use cookies and similar technologies to improve site functionality, analyze performance, and personalize content. You can manage cookie preferences through your browser settings.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children.

Data Security & Retention

We take reasonable measures to protect your personal information. However, no system is completely secure. Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your personal information

  • Request data portability

  • Opt out of marketing communications

You can exercise these rights by contacting us using the details below. We will not discriminate against you for exercising your rights.

International Data Transfers

Your personal information may be transferred, stored, and processed outside your country. Where required, we rely on appropriate legal safeguards for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Email: info@ahlanqa.com
Website: https://ahlanqa.com